Package shipping

Delivery

Delivery is made to the delivery address indicated by the customer and indicates that this is the address where the customer or another natural person of their choice has their domicile. Once your local bank confirms your payment within 3 days, we will send you a tracking number online. To meet these deadlines, the customer must provide accurate and complete information about the delivery address (e.g. house number, house number, stairwell number, access code, name and/or intercom number, etc.) . Generally, delivery time is about 3-7 business days.

If you would like more information about the process more quickly or change your shipping address, please contact us using the email address below

contact@sweetbabydoll.com

Confirm your delivery address and contact details. We are not responsible for incorrect or undeliverable addresses.

Your order will be processed after payment has been received. As soon as our bank has confirmed your payment, you will receive an email as soon as possible.

Orders received before 5:00 p.m. are generally expected the same day, while supplies last and depending on the payment method chosen.

Please ensure your payment is complete and confirm your details are correct.

Customs fees:

Our prices are calculated with all taxes included (TTC). The private carrier will contact the customs department to settle these import charges and customs duties. In most cases, you will not have to pay additional customs fees. In very rare cases, customs fees may apply. In this case, DHL and FeDex have passed these charges on to customs and will therefore need to be paid directly to the carrier upon delivery of your silicone doll.

In most cases, these import duties are already included in all our prices and you do not have to pay any additional charges. However, it is possible that for certain destinations and in exceptional cases the carrier charges customs fees. Don’t worry, we will refund you immediately.